Our centralized monitoring application, RemoteMan, uses heartbeat messages to ensure that all monitored environments are available. If the monitored application cannot be reached, OrderFlow support staff are immediately notified (and the notifications are escalated automatically until they are acknowledged).
All web requests and data operation response times are captured, and are summarised over 15 minute segments. In addition, key operating system measures such as CPU utilisation, memory utilisation and disk utilisation, are recorded and made available to RemoteMan.
RemoteMan itself can use configurable rules to compare key system measures against configured thresholds, and if necessary, notify OrderFlow support.
These measures provide a mechanism for early indication of potential problems, allowing for corrective action to be taken before any business processes are compromised.